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Service promise


We'll discuss your best options and seek every opportunity to maximise the benefits for your business.

New Zealanders are internationally recognised for innovation, energy - and making things happen. This attitude drives our service promise to you.

  • You will be supported by a dedicated TNZI Account Manager with proven experience in management and delivery of voice and data services.
  • Your Account Manager will have authority to make important decisions. Whenever you contact us, you'll get fast action.
  • You will have access to our 24 X 7 Business Management Centre support, offering extensive knowledge and experience.
  • You will always receive the highest quality voice or data services for the service you have purchased.
  • You will receive support to bundle or tailor our services, delivering the greatest benefit to your business.
  • You will have the assurance of our proactive 24 X 7 monitoring of traffic routes, minimising the frequency and impact of network faults and congestion.
  • You can be sure of fast, proactive resolution of any faults, within our agreed SLA timelines.

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